Through the patients eyes provides insights into why some hospitals are more patient centered than others how physicians can become more involved in patient centered quality efforts and how patient centered quality can be integrated into health care policy standards and regulations. Authored by several leaders of the picker commonwealth program for patient centered care this book demonstrates the broad impact of the program the authors discuss the key tenets of patient centered care drawing on empirical research theory and results of many surveys of patients providers and administrators. An essential read for understanding patient and family centered care it provides an in depth look at how health care systems can improve the quality and delivery of care by including the patient while at the same time make the patients hospitalization more humane. Through the patients eyes understanding and promoting patient centered care thomas j martz bsn rnc cna journal of psychosocial nursing and mental health services 199432847. Through the patients eyes understanding and promoting patient centered care edited by margaret gerteis susan edgman levitan jennifer daley and thomas l delbanco 317 pp san francisco
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